Open Wed-Mon, 10 AM - 5 PM (Last Entry at 4 PM)

Museum FAQ

MUSEUM HOURS
When is the Museum open?

The Museum is open Wednesday through Monday, 10 am through 5 pm. We welcome our last visitors at 4:00 pm, one hour before closing. The Museum is closed to the public on Tuesdays.

Parking is free, and a bicycle rack is available near the south parking lot. You can download a printable map of the Museum before arriving.

My ticket says entry is at 10 am, do I have to be at the Museum at 10 am in order to enter?

While your ticket will note our opening time (10 am), you may enter the Museum on the date of your visit anytime between 10 am and 4 pm and stay until our 5 pm closing time. We do not use timed tickets, with exception to reservations for The Journey Back: A VR Experience and Survivor Stories Experience holographic theater.

How much time should I plan to explore?

Visitors spend around 3 hours in the Museum on average, but you are welcome to spend as much time as you like to experience all of our exhibitions.

Please note that certain exhibitions (The Journey Back: A VR Experience and Survivor Stories Experience holographic theater) require additional reservations. However, there is no cost to add these experiences to your Museum admission.

Is the Legacy Shop open?

The Legacy Shop is open during regular Museum hours (Wednesday through Monday, 10 am through 5 pm).

Do I need a ticket to the Museum if I just want to shop?

No, Museum tickets are not required to visit the Legacy Shop. Simply visit the Admissions Window and say, “I’m here to shop,” and proceed through security.

Is the Museum closed on holidays?

The Museum will be closed on the following dates in 2024:

Monday, August 26 (Annual Game Day Fundraiser)

Wednesday, October 2 after 2 pm & all day Thursday, October 3 (Rosh HaShanah)

Friday, October 11 after 2 pm & all day Saturday, October 12 (Yom Kippur)

Thursday, November 28 (Thanksgiving)

Tuesday, December 24 after 2 pm & all day Wednesday, December 25 (Christmas)

MUSEUM ADMISSION & FREE/DISCOUNTED RATES
How much does it cost to visit the Museum?

Adults: $18

Seniors (65+): $12

Students (up to age 22 with valid student ID): $8

Children (5-11): $6

Children (under 5): Free

Non-member ticket prices are the same regardless of add-ons to Museum admission. Virtual reality and holographic theater experiences require additional reservations.

Please note that we are a cashless Museum. General admission and Legacy Shop purchases can be made with contactless payment or a debit/credit card.

For assistance with purchasing tickets, please call the Museum at 847.967.4800.

Do I need to purchase tickets in advance of my visit?

While we encourage you to purchase tickets in advance, this is not required. You may purchase tickets and reserve seats for virtual reality and holographic theater experiences upon arrival. However, please note that virtual reality and holographic theater experiences have limited seating and may “sell out” in advance.

Does general admission include access to special exhibitions?

Yes, general admission to the Museum includes access to all of the Museum’s non-ticketed special exhibitions. The Journey Back: A VR Experience and the interactive Survivor Stories holographic theater require additional reservations, but there is no additional cost to reserve seats in these experiences.

Virtual reality takes approximately 20-30 minutes, and the holographic theater takes approximately 30-45 minutes. Virtual reality technology is not recommended for children under age 12, and children under age 10 will not be admitted into the virtual reality gallery.

I didn’t get a receipt or confirmation email when I bought my ticket. What should I do?

Please check your junk/spam folder. If you do not see your confirmation/receipt, please contact the Museum at info@ilhmec.org or 847.867.4800.

Do tickets allow re-entry?

Yes, your ticket is valid for the full day for which it is issued. You can visit for a while, leave to relax in the Peace Garden or have a meal off-site, and then come back inside to continue your visit.

Do members need tickets?

While members receive complimentary admission year-round as a perk, members must reserve tickets in order to visit the Museum. Members may reserve tickets in advance or upon arrival at the Museum.

Is the Museum appropriate for children?

Several of the Museum’s exhibitions are geared towards younger visitors, teaching them about prejudice, discrimination, and speaking out for what’s right. You can learn more about these exhibitions on our “for younger visitors” page.

While we do not enforce an age restriction, the Zev & Shifra Karkomi Holocaust Exhibition is recommended for visitors ages 12 and up.

Virtual reality is not recommended for children under age 12, and children under age 10 will not be admitted into the virtual reality gallery.

Do I have to pay for tickets for my children?

Children under age 5 visit free. General admission for children from ages 5-11 is $6.

Do you have any free or discounted admission rates?

Members enjoy free admission daily.

The Museum will offer free admission to all on the last Monday of May and June. Reserve Your Tickets

Museums For All – Please present your Link card/Supplemental Nutrition Assistance Program (SNAP)/Electronic Benefits Transfer (EBT) card with matching photo ID for free admission (plus up to 3 guests).

North American Reciprocal Museum (NARM) Association – If you are a member of a participating NARM institution, please present your membership card with NARM sticker for complimentary admission.

Retired/active Military personnel (Blue Star Museums) Please present your Military ID for a 50% discount on admission (plus up to 5 family members).

Visitors with disabilities – Eligible for a 50% discount.

I’m eligible for free/discounted admission. How do I reserve my tickets?

Advance reservations are not required – please visit our Admissions Window upon arrival for your free/discounted tickets. You may also make reservations (at no additional charge) for virtual reality and holographic theater experiences when you arrive at the Museum.

Does free admission include access to special exhibitions?

Yes, free tickets include access to all of the Museum’s non-ticketed special exhibitions. The Journey Back: A VR Experience and Survivor Stories holographic theater require additional reservations, but there is no additional cost to reserve seats for these experiences.

Please note that virtual reality technology is not recommended for children under age 12, and children under age 10 will not be admitted into the virtual reality gallery.

COAT CHECK & PROHIBITED ITEMS
Can I check my coat and bag?

Yes, there is a self-serve coat check and small lockers available for all visitors. The Museum is not responsible for any lost or damaged items.

What items are not allowed at the Museum?

  • Chewing gum and candy
  • Writing utensils (pencils, pens, etc.)
  • Large suitcases
  • Weapons of any kind

All visitors must pass through metal detectors and have their belongings scanned. For your safety, all items brought into the Museum are subject to inspection.

Can I bring a water bottle?

Yes, you may bring a water bottle to the Museum, but please do not drink in any galleries or exhibition spaces.

ACCESSIBILITY & NAVIGATION
Visit Accessibility Webpage
Does the Museum have accessible parking spaces?

Yes, there are multiple reserved parking spots for vehicles displaying accessibility placards.

Are there wheelchairs/walkers available at the Museum?

Yes, there are three manually operated wheelchairs and one walker available for visitors to use at no cost on a first-come, first-served basis – no reservation required. These are located in the coat room on the ground floor. Personal wheelchairs, walkers, and strollers are always welcome.

Several areas of the building contain narrow walkways and doorways and/or uneven terrain. Please use caution at all times when operating electronic mobility devices, wheelchairs, walkers, support canes, forearm-crutches, handle-crutches, strollers, etc.

Elevators are available in all public areas of the Museum and access all three levels.

Are audio tours available?

Self-guided audio tours are available for Karkomi Holocaust Exhibition and Take a Stand Center in English, Spanish, French, Polish, Hebrew, Japanese, Ukrainian, and Russian languages. You may download the audio tour in advance on your personal device or rent an audio tour device at the Museum’s Information Desk.

Do you have a downloadable map?

Yes, view and download a print-friendly map of all three levels of the Museum and Karkomi Holocaust Exhibition below.

download map

Are service animals allowed in the building?

In accordance with the ADA, service animals* are welcome at the Museum, along with service animals-in-training with a handler/trainer presuming they have met the requirements outlined in the Illinois Service Animal Access Act, Illinois Guide Dog Access Act, and Illinois White Cane Law.

  • Service animals must be on duty and serving in their official capacity and under the control of a handler at all times.
  • The owner of the service animal is solely responsible for its care and supervision.
  • Under the ADA, service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

*According to the ADA, a service animal is defined by the ADA as “a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.” Pets, therapy animals, and emotional support animals are not considered service animals under the ADA and therefore are not permitted at the Museum.

HEALTH & SAFETY
Do I need to be vaccinated against COVID-19 to visit the Museum?

In accordance with local guidelines, proof of vaccination against COVID-19 is no longer required to visit.

Do I need to wear a mask or face covering?

Visitors are not required to wear masks or face coverings in the Museum.

Are there other restrictions to visiting?

Any visitors who are disrespectful or discourteous to other guests, staff, or volunteers – or engage in behaviors disruptive to others’ Museum experience – may be asked to leave.

GETTING TO THE MUSEUM
Can I get to the Museum on public transportation?

Yes, the Museum is accessible via public transportation. To find the most efficient route, check Google Maps and use the public transportation (“transit”) filter. Links to Chicagoland’s public transportation systems (CTA, Metra, and Pace) are below.

Get Directions from Google Pace Tickets Metra Tickets
What’s the best route when driving?

The Museum is located at 9603 Woods Drive in Skokie, Illinois, convenient to I-94 and the Chicago downtown area.

Get Directions from GooglePrintable Map and Directions

From North I-94
Take the Edens Expressway (I-94) east to the Old Orchard exit. From the exit ramp, turn right onto Old Orchard Road. Turn left onto Woods Drive, about 1/4 mile down.

From South I-94
Take the Kennedy Expressway (I-90/94) west. Merge onto the Edens Expressway (I-94) going west to the Old Orchard exit. From the exit ramp, turn left onto Old Orchard Road. Turn left onto Woods Drive, about 1/4 mile down.

From Downtown Chicago
From Downtown Chicago, take I-90 (Kennedy Expressway) to I-94. Then, take Old Orchard Road to Woods Drive.

From South I-294
Take the Tri-State Tollway (I-294) north to the Dempster St. east (US-14) exit. From the exit ramp, turn right onto Dempster Street (US-14) and drive east for about 3.5 miles. Turn left onto Waukegan Road and drive north about 1 mile. Then, turn right onto Golf Road, and drive east about 2 miles. Turn left onto Woods Drive.

Where can I park?

Parking is FREE and available in multiple lots at the Museum. There are multiple reserved parking spots for vehicles displaying accessibility placards.

Can I take my bike?

Yes – there is a bicycle rack available near the south parking lot at the Museum.

Is there a bike-sharing station near the Museum?

The nearest Divvy station is approximately 6 miles from the Museum on Golf/McCorrmick Blvd.

SHOPPING & DINING
Does the Museum have a gift shop?

Yes, the Legacy Shop is open during regular Museum hours (Wednesday through Monday, 10 am through 5 pm). There is also an online store.

Does the Museum have a café or restaurant?

No, the Museum does not have food service on-site during regular hours. However, there are vending machines available at all times in the lower-level dining area. There are also some snacks available for purchase in the Legacy Shop.

Please note that eating is not permitted in any galleries or exhibition areas, but you may eat food in the light side (exit) lobby; downstairs in Rowe Hall, the cafeteria, and student dining area; or outside of the building.

There are also many dining options available at the nearby Old Orchard Shopping Mall.

See dining options at old orchard

Do tickets allow re-entry?

Yes, your ticket is valid for the full day for which it is issued. You can visit for a while, leave to relax in the Peace Garden or have a meal off-site, and then come back inside to continue your visit.

GUIDED TOURS
Does the Museum offer tours?

Yes, free docent-guided tours of Zev & Shifra Karkomi Holocaust Exhibition are offered daily at 2 pm (based on docent availability, for up to 20 participants). Visitors can participate in the tour by signing up at the Information Desk and gathering in the dark side lobby five minutes before 2 pm, where they will be greeted by the docent.

Self-guided audio tours are always available for Karkomi Holocaust Exhibition and Take a Stand Center in English, Spanish, French, Polish, Hebrew, Japanese, Ukrainian, and Russian languages. You may download the audio tour in advance on your personal device or rent an audio tour device at the Museum’s Information Desk.

The Museum also offers group tours, field trips, and facility rentals for private events.

Plan Your Field Trip Plan Your Group Tour Rent Our Space

CONTACTING THE MUSEUM
I have a question that isn’t answered here. How can I contact the Museum?

We will gladly answer your questions – please consult our contact page and reach out to the appropriate party.

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