Open Wed-Sun, 10 AM - 5 PM


Volunteers are an integral part of our team, serving as ambassadors to the community. If you are 18 or older with the desire to become more involved with the Museum, and have positive energy, flexibility, and a customer service mentality, we welcome you to join our team.

Visitor Experience Volunteers

Visitor Experience volunteers work in the Museum with the public.  They greet and direct visitors, assist in the library and coat check areas, and help in the gift shop. For information on becoming a Visitor Experience volunteer, please call 847.967.4800 or email

What is a Visitor Experience volunteer?

Visitor Experience Volunteers are passionate about our mission and want to provide each visitor with a positive, inspiring, and empowering experience.

How to become a Visitor Experience volunteer?

Admission to the Museum Volunteer Program is open to all those who possess the qualities necessary to become an effective volunteer. All candidates must submit a Volunteer Application Form, agree to a background check, and complete their training before their first volunteer assignment.

Who should apply?

Our Museum welcomes every individual who is over 18 years old and passionate about the Museum’s mission to apply.

How do I apply?

If interested, please call 847.967.4864 or email


We are not currently accepting applications for our docent training program. Please contact us if interested in joining our docent team, and we will send details and application instructions once the next training is confirmed.

Docents conduct tours of the Museum for visitors of all ages and diverse backgrounds. For more information on becoming a docent, please call 847.967.4853 or email

What is a Docent?

Docents are volunteers who conduct tours for visitors of all ages from diverse backgrounds. Using the techniques of dialogue and inquiry, docents encourage exploration of the exhibitions of the Museum.

How do I become a Docent?

Docent trainees attend a 12-day intensive training seminar where they will learn how to conduct all tours offered by the Museum for both students (8 – 18 years old) and adults.

Participants in the Illinois Holocaust Museum Docent Training program are provided with an introduction to the history of the Holocaust and receive a solid framework in providing & constructing tours. Additional handouts, articles, and readings are required outside of class.

Upon completion of the course, each trainee will be assigned a docent mentor. Mentors are current docents who have volunteered to guide trainees through the learning process. Mentors will spend extra time with trainees outside of class facilitating exhibition walk-throughs and practice tours. Both mentor and Museum staff will work together to certify each trainee as a docent for the Museum.

Who should apply?

Docents must be at least 18 years of age and have an interest in the Holocaust, genocide, human rights, and volunteerism. Applicants need to have a strong public speaking ability and be capable of standing and walking for the long periods required to host tours with enthusiasm and effectiveness.

What is the cost to apply?

There is a one-time tuition fee of $200 to cover the cost of training materials and meals. If you are unable to pay tuition costs in full, please contact us – we are happy to work with you. All certified docents must maintain a valid Museum membership.

How do I apply?

While we collect docent applications throughout the year, we onboard docent “classes” once annually. Applications for the 2021 docent class are due by…

Please complete the Docent Application.

Completed applications can be submitted by mail:

Illinois Holocaust Museum & Education Center
Attn: 2018 Docent Training Program/ Education Department
9603 Woods Drive
Skokie, IL 60077

Completed applications may also be faxed to 847.967.4804.

Upon receipt and review of the application, candidates will be contacted for an interview with a member of the Museum’s Education staff. Before the interview, all applicants must take a self-guided tour of  ALL Museum exhibitions.

As a certified Docent, the Museum offers:
  • The opportunity to learn about and investigate the history of the Holocaust, genocide, human rights issues, and character education
  • The ability to gain skills in working with people of all ages and interests
  • The opportunity to work with others as part of a motivated and dedicated team
  • Volunteer appreciation events
  • Special programs, and ongoing training
  • The opportunity to meet other amazing individuals who give so much of themselves
  • The chance to make a difference!

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