Illinois Holocaust Museum and Education Center

Position Title: IT Manager (Exempt)

Reports to: Vice President of Finance & Operations


About the Museum:

Illinois Holocaust Museum & Education Center uses the history and lessons of the Holocaust to transform the future – to equip students, educators and public visitors with knowledge, skills, and courage to take a stand for humanity. The Museum currently welcomes and touches the lives of more than 150,000 people of all ages, nationalities and cultural backgrounds each year. We empower them to become Upstanders for social justice, to speak out against intolerance and genocide, and to lead by example. We do this through cutting-edge exhibitions, innovative public programming, high-quality student and educator services, and partnerships with arts and cultural organizations, educational institutions, and law enforcement agencies.


The Position:

The IT Manager will be responsible for the overall vision and coordination of the Museum’s information and communications systems.

Specific job responsibilities include, but are not limited to:

· Manage, monitor, troubleshoot and support all Physical and Virtual Servers, equipment and applications, such as Microsoft 2008-2012 and later operating systems, server hardware, switches, routers, Office 365 and e-mail related solutions, firewalls, museum applications, SQL databases, Citrix farm, VMware, Wi-Fi infrastructure management, etc.

· Support / Maintain / and troubleshoot Security Infrastructure of ONSSI camera management software / OnGuard card access system.

· Provide short and long-range IT strategic planning, conducting technology needs analysis, recommending, implementing new technologies, and disaster recovery planning. Migration to the cloud is a required skill. Cloud management.

· Experience with and understanding of cloud migration.

· Manage all aspects of routine support, maintenance schedules and disaster/contingency support of critical and non-critical Museum systems and data to ensure stability and to maximize system uptime.

· Ability to manage vendors, including contracts, licenses, and maintenance agreements.

· Ensure IT security practices, policies and products are in place, including regularly applying software patches and software upgrades to all systems and backups are appropriately completed.

· Management and deployment of end-user IT hardware, such as desktops, laptops, printers, telephones, multi-function copiers/scanners/faxes, monitors, etc.

· Develop and manage budget for all hardware, software, and desktop support.

· Responsible for negotiating equipment purchases and leases, rental contracts and software site licenses.

· Manage the firm’s IT operations to ensure that both the systems and the IT support meet the needs of the staff and patrons.

· Recruit, develop, maintain, and review direct reports to ensure consistent and professional administration, service, and support.

· Sustain the Disaster Recovery/Business Continuity Plan in accordance with the Museum’s policies, and ensure that it is continuously tested and documented.

· Oversee entire Audio/Visual infrastructure of the Museum, including but not limited to: Conference Room Spaces / Special Event Spaces.

· Serve as level 2 Audio / Visual support for Infrastructure within Museum Exhibits and help desk support when needed.

· Oversee support for Audio/Visual as it relates to scheduled events including devices such as lavalier mics / handheld mics / podium mics / along with visuals.

· Manage after-hours staffing for the IT department for special events.


Minimum Qualifications:

· Minimum of seven years of proven track record in managing an IT department.

· Proven leadership, organizational, problem solving and communication skills, including the ability to achieve results through managing and mentoring others.

· Strong project management skills, detail-oriented and able to handle multiple priorities.

· Knowledge of current trends, methodologies, technology, organization and operational issues.

· Willing and able to work independently or within a team environment.

· Flexibility of schedule desired including weekend availability and after hours to respond to IT issues as requested.


To Apply: Interested applicants should email or fax a cover letter and resume to or fax 847-967-4808.

· Address correspondence to: Illinois Holocaust Museum and Education Center, 9603 Woods Drive, Skokie, IL 60077.




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